Customer Service Executive

We need a customer service executive to handle customer inquiries, resolve complaints, and ensure a positive customer experience. Responsibilities: - Respond to customer inquiries via phone, email, and live chat - Resolve customer complaints in a timely and professional manner - Process orders, returns, and account changes - Document customer interactions in the CRM system - Escalate unresolved issues to the appropriate department - Meet individual and team performance targets This is a sample listing created by GhanaProfessionals to demonstrate our platform. It is not tied to a live employer opening. Real jobs from verified employers are being added regularly.

- Diploma or degree in any field - 1 year of customer service experience - Excellent verbal and written communication in English - Ability to remain calm under pressure - Basic computer literacy and CRM experience - Fluency in an additional Ghanaian language is an advantage